Try it for fourteen days before you pay anything. If you still end up somewhere you did not want to be, ask and you get your money back.
Templeton Protect — all three scans, every rule, the exports and the command-line tool — costs nothing and always will. There is nothing to refund, because there is nothing to buy. Only Protect+, the resident layer that keeps watch after you close the window, is paid.
Protect+ runs free for fourteen days from the first time you open the app. No payment details are asked for, and nothing starts charging when it ends — the resident layer simply stops and the scanner carries on as before. The trial exists so that buying is a decision you make after using it, not before.
If you subscribe and change your mind, write to us within 14 days of the charge and we will refund it in full. You do not have to justify it. If your statutory right of withdrawal is longer than fourteen days where you live, that longer right applies — nothing here reduces it.
Beyond fourteen days we do not refund a period that has already run, but you can cancel at any time and you will not be charged again. Your licence keeps working until the end of the period you have already paid for. We do not auto-renew silently: Paddle emails you before each renewal.
A refund is not the interesting outcome and it is not the first thing to try. If Protect+ is not doing what this site says it does, tell us what happened — most of it is fixable, and a bug report is worth more to us than the subscription. If we cannot fix it, you get your money back regardless of how long you have had it.
Email hello@templetontech.com from the address you bought with, or use the receipt Paddle sent you. Paddle is the merchant of record and processes the refund; it usually reaches your card within five to ten business days, depending on your bank.
Use the link in any Paddle receipt to manage or cancel the subscription yourself, at any time, without contacting us. Cancelling stops future charges; it does not delete anything, because we do not hold anything — the app keeps nothing of yours on a server.
Write to hello@templetontech.com.